Wireless charging with King Jasper Shelves and SMART Charge Tables is designed to be effortless and convenient. If your device isn’t charging as expected, follow this simple troubleshooting guide to quickly resolve common issues.
Step-by-Step Troubleshooting
1. Check Device Compatibility
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Ensure your device supports Qi-enabled wireless charging.
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Position your phone centrally on the charging area to align with the internal coil.
2. Update Your Phone’s Software
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Keeping your phone updated ensures optimal charging performance.
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Restart your phone after updating to apply changes.
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iPhone 12 users: Wireless charging issues can often be resolved by updating to the latest software version.
3. Observe the Indicator Light
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When the table is plugged in, a red indicator light should flash for 2 seconds.
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For best results, position your phone directly above this light.
4. Check Power Connections
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If the red indicator light doesn’t appear, try these steps:
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Turn the power off and on at the main switch.
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Ensure all cables are securely connected.
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Remove phone cases, as some materials may block charging.
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5. Understand Charging Speeds
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Charging speed depends on your device:
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King SMART tables provide up to 15W of power (for models purchased after June 7, 2021; earlier models deliver 5W).
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Apple devices charge at up to 7.5W, while some Android models support up to 15W.
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If your device feels warm, allow it to cool before placing it on the charger.
Need More Help?
If you’ve tried these steps and are still experiencing issues, visit our Help Centre for further support.