Understanding Your King Living Warranty

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Knowing the warranty that comes with your purchases is really important! But don't worry, this guide is here to help you understand all the terms and conditions of the King Living Warranty. 

Warranty Periods and Specific Exclusions

1. Indoor Products 

    • Steel or alloy frames: 25 years
    • Sofa accessories: 2 years
    • Electrical accessories: 1 year (12 months)
    • Other components (e.g. foam, suspension, mechanisms): 15 years according to the Pro Rata Schedule
    • King Leather and King Fabric components: 5 years according to the Pro Rata Schedule

2. Outdoor Products  

    • Steel or alloy frames: 5 years
    • Coating and surface: 5 years
    • Components (e.g., King Fabrics, foam, suspension, mechanisms): 2 years
    • Accessories and Weather guard covers: 2 years
    • King Rope: 5 years
    • Solution-Dyed and Specialty Fabrics (Outdoor Collection): 5 years
    • Standard Shade Cloth and Solution-Dyed Polyester Fabric: 1 year

3. Electronics and motion components: 2 years

Three (3) Year Extended Warranty Terms and Conditions: The 2-year electronics and motion component warranty can be extended for eligible customers for an additional 3 years (totalling 5 years) at an additional charge per module.

4. Other Products 

    • Sleep+ products (excluding Fit Cover): 15 years according to the Pro Rata Schedule
    • Fit cover: 2 years
    • Case goods, bedroom, dining room, living room, and furnishing products: 2 years
    • King Living lighting products: 1 year
    • Rugs by King Living: 1 year
    • Umbrella Canopy Fabric (Whitehaven + Hyams): 5 years
    • Umbrella Frame (Whitehaven + Hyams): 2 years
    • Pool Float (fabric cover, inner core, electric pump): 1 year

Pro Rata Schedule

The Pro Rata Schedule details the percentage of retail replacement cost the purchaser will be responsible for during the warranty period. For example, if a $100 part needs to be replaced during year 3, the purchaser would be responsible for $25 (25% of the cost). Service calls and transport costs are charged to the purchaser at standard King rates.

Exclusions and Limitations

General Exclusions: Products used for commercial purposes have specific warranty conditions.

Steel Frames: Excludes corrosion from harsh seafront or chlorinated environments.

Coating and Surface: Excludes minor corrosion spots, corrosion from scratches, and tea staining on stainless steel.

Outdoor Components: Exclusions similar to steel frames and coating.

Electronics and Motion Components: The extended warranty is only valid if purchased at the time of the product purchase.

For further information about our Warranty, please visit our page here. 

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